YOU MUST CONTACT THE RETURNS DEPARTMENT VIA EMAIL AND GET SOME TYPE OF RMA REFERENCE FOR THE ITEM BEING RETURNED. IF YOU RETURN AN ITEM WITHOUT ANY TYPE OF EMAIL VERIFICATION, THAT ITEM WILL NOT BE SENT BACK TO YOU WITHOUT ATTACHED POSTAGE. SEEMS PRETTY SIMPLE BUT YOU WOULD BE SURPRISED.
If you think you may need to return or exchange a shirt, please keep the invoice that came with your order. You will need to contact via email the returns department in order to facilitate the return of your item.
IF YOU RECEIVE THE WRONG ITEM, we will need you to return the original shirt before we can send the correct order. We have no way to guarantee that you will return the order unless it arrives (you get our point, right). Once we have the return item, we will ship the CORRECT order, pay for shipping that order and refund the shipping for your return. So basically, we refund every part of shipping back to you - but we still need the item back before we can start.
Unwashed, unworn or defective merchandise may be returned or exchanged for a different size, style, a store credit or a refund within 30 days from the date of shipment. If an item is returned for a refund, only the cost of the merchandise will be refunded. WE UNDERSTAND THAT IT MAY TAKE LONGER TO APO ADDRESSES BUT YOU MUST CONTACT US AS SOON AS POSSIBLE IF THERE IS AN ERROR WITH YOUR ORDER. Shipping costs to send any non-damaged items back to AirborneRanger.com is the responsibility of the customer. AirborneRanger.com will be responsible for return shipping costs on defective merchandise only. SHIPPING COSTS ON RETURNS – Please keep in mind that I cannot pay for your shipping of returned items, nor can I pay for the re-shipping of items that you may have ordered in error. IF YOU RETURN AN ITEM FOR AN EXCHANGE, YOU MUST ALSO INCLUDE A PAYMENT FOR THE SHIPPING OF THE ADDITIONAL ITEM THAT IS BEING SENT AS THE EXCHANGE ITSELF. ALL ORDERS AND REFUNDS WILL BE MADE ONLY TO THE ORIGINAL ACCOUNT HOLDER THROUGH PAYPAL.
Customers that order two of the same item in consecutive sizes and then send one back for refund may be charged a restocking fee of $5.00.
INSTEAD OF DOUBLE ORDERING OR GETTING THE WRONG SIZE, WE ASK YOU PLEASE COMPARE THE MEASUREMENTS AND FOLLOW THE WASHING INSRUCTIONS TO AVOID DAMAGING YOUR NEW SHIRT. ALWAYS CHECK YOUR CART PRIOR TO SUBMITTING THE PAYMENT.
AirborneRanger.com will not accept returns or exchanges for any item that has been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer. AirborneRanger.com is not responsible for bleeding or fading of colors due to washing. We recommend washing all shirts in cold water and hang drying to prevent discoloration and shrinkage.
Returns and exchanges (with $ for returning it to you if applicable) can be mailed via US Postal Service to the following address:
14710 Plessis Place
Huntersville, NC 28078
At this time we do not accept poster returns unless you received the wrong order - since they do not travel well. If for some reason you DID receive the wrong poster, please contact us about your order.